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Title:  Owner Services Representative (1st & 2nd shift)

Company:  Executive Jet Management
Area of Interest:  Owner Services
Location: 

Cincinnati, OH, US, 45226

Req ID:  2731

Purpose of Position

The Account Manager is responsible for coordinating and overseeing the successful completion of each Owner trip. The Account Manager has the responsibility for ongoing Owner care with the goal of developing and nurturing exceptional Owner relationships. The Account Manager uses acquired knowledge of each Owner to personalize the service and to anticipate the needs of the Owner. The Account Manager is proactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and appropriate communication.

Tasks and Responsibilities

  • Manages and maintains relationships with Owners, internal and external business partners by preparing the itinerary to include documentation for all new reservations, confirming both arrival and departure reservations with Owner, verifying catering requirements, ground requirements and ensuring all special requirements are correct
  • Manages work tools such as system phones, team email boxes and Intellijet to keep the department updated about Owner needs
  • Collaborates to foster trip conuity and maintain an open flow of communication between team members
  • Monitors email and phone activity both during and outside of working hours and responds as appropriate
  • Elevates urgent issues to department leadership
  • Applies detailed knowledge of the services provided by EJM and a general understanding of the various aircraft and their operational capabilities
  • Maintains cross-departmental knowledge of the client’s account which includes Fleet Maintenance, Accounting, Crew Training and Flight Operations
  • Be familiar with NetJets and EJM goals, metrics and business objectives
  • Provides options to aircraft schedulers, ensuring the feasibility of these options
  • Coordinates with Dispatchers to verify regulations and duty day limitations
  • Monitors changes to trip scheduling and the resulting implications to the overall operation of the aircraft
  • Knowledgeable of crew schedule (training, vacation, etc.)
  • Briefs crews for domestic Part 91 flights.
  • Provides managed aircraft availability to Charter Fulfillment and works with them to fulfill Owner charter requirements
  • Presents charter trips to Owners as directed by the account.

Education

High School

Certifications and Licenses

Years of Experience

0-2 years of experience

Core Competencies

Knowledge of Specific Job Skills
Related Job Experience
Related Education or Training
Initiative
Communication & Listening Skills
Attitude
Interest in Company & Position

Knowledge, Skills, Abilities and Other (KSAOs)

  • Superior phone and customer service experience
  • Excellent verbal and written communication skills
  • Superior attention to detail, with the ability to work in a fast paced environment
  • Outstanding administrative and organizational skills
  • Exceptional ability to handle confidential information in a professional manner
  • Strong interpersonal skills with the ability to thrive in a team environment
  • PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet Ability to efficiently access and enter data using computer systems
  • Ability to enter data while speaking with callers
  • Ability to work a flexible schedule
  • Occasional travel may be required.

Benefits Package:

EJM offers a full complement of attractive benefits to our team members, including Medical, Dental and Vision insurance. 
Additional benefits include:

•    401(k) Savings Plan. The company provides a 58% matching contribution of your pretax contributions, up to the first 20% of your contributions per pay within the IRS guideline limits
•    Company provided Short Term Disability
•    Flexible Spending Account (FSA)
•    Prescription Drug Benefit Plan
•    Two Weeks of Paid Time Off.

Executive Jet Management is an equal opportunity employer
To ensure a safe environment, we conduct pre-employment drug screening and background checks


Nearest Major Market: Cincinnati

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