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Title:  Owner Services Account Representative

Company:  Executive Jet Management
Area of Interest:  Owner Services

Cincinnati, OH, US, 45226

Req ID:  4971

Purpose of Position

The Owner Services Account Representative is responsible for coordinating and overseeing the successful completion of each Owner trip. The Owner Services Account Representative has the responsibility for ongoing Owner care with the goal of developing and nurturing exceptional Owner relationships. The Owner Services Account Representative uses acquired knowledge of each Owner to personalize the service and to anticipate the needs of the Owner. The Owner Services Account Representative is proactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate and appropriate communication.  Position will include some overnight and weekend shifts.

Tasks and Responsibilities

  • Manages and maintains relationships with Owners, internal and external business partners by preparing the itinerary to include documentation for all new reservations, confirming both arrival and departure reservations with Owner, verifying catering requirements, ground requirements and ensuring all special requirements are correct
  • Manages work tools such as system phones, team email boxes and Intellijet to keep the department updated about Owner needs
  • Collaborates to foster trip continuity and maintain an open flow of communication between team members
  • Monitors email and phone activity both during and outside of working hours and responds as appropriate
  • Elevates urgent issues to department leadership
  • Applies detailed knowledge of the services provided by EJM and a general understanding of the various aircraft and their operational capabilities
  • Maintains cross-departmental knowledge of the clients account which includes Fleet Maintenance, Accounting, Crew Training and Flight Operations
  • Be familiar with NetJets and EJM goals, metrics and business objectives
  • Provides options to aircraft schedulers, ensuring the feasibility of these options
  • Coordinates with Dispatchers to verify regulations and duty day limitations
  • Monitors changes to trip scheduling and the resulting implications to the overall operation of the aircraft
  • Knowledgeable of crew schedule (training, vacation, etc.)
  • Briefs crews for domestic Part 91 flights.
  • Provides managed aircraft availability to Charter Fulfillment and works with them to fulfill Owner charter requirements
  • Presents charter trips to Owners as directed by the account.


High School

Certifications and Licenses

Years of Experience

0-2 years of experience

Core Competencies

Knowledge of Specific Job Skills
Related Job Experience
Related Education or Training
Communication & Listening Skills
Interest in Company & Position

Knowledge, Skills, Abilities and Other (KSAOs)

  • Superior phone and customer service experience
  • Excellent verbal and written communication skills
  • Superior attention to detail, with the ability to work in a fast paced environment
  • Outstanding administrative and organizational skills
  • Exceptional ability to handle confidential information in a professional manner
  • Strong interpersonal skills with the ability to thrive in a team environment
  • PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet Ability to efficiently access and enter data using computer systems
  • Ability to enter data while speaking with callers
  • Ability to work a flexible schedule
  • Occasional travel may be required.

Nearest Major Market: Cincinnati

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