Title:  Charter Services Consultant (EJME)

Purpose of Position

To sell, book and manage Charter reservations for new and existing clients whilst assisting the Aircraft Management sales team.

Tasks and Responsibilities

• Research qualified prospects & conduct telephone discussions to establish rapport with prospective customers to set up qualified appointments for EJM Europe management and develop charter revenue opportunities;
• Support the EJM Europe Aircraft Management team throughout the sales process, with guidance from the VP Charter Services, providing back up assistance to prospects and liaising with existing customers when required;
• Follow up inbound requests and Direct Marketing campaigns to ascertain the interest of potential customers, sending any relevant marketing material and maintaining periodic contact via phone;
• Procure the best aircraft option available within EJM Europe fleet of aircraft or utilise EJM Europe vendor solutions to provide appropriate charter solutions to external clients;
• Manage all aspects of charter trips with clients, from initial sale to post-flight;
• Provide seamless customer service, develop rapport and drive customer retention;
• Develop a portfolio of repeat retail charter clients, meeting with them when relevant;
• Manage and maintain the sales database by inputting new contact information, creating a history of account after sales meetings and periodically scanning for any incomplete information ensuring that the database is accurate and up to date for direct mail, prospect contact and lead source tracking purposes;
• Liaise with the NetJets Europe SC’s and Sales Executives to identify prospects within the NetJets database and make the NetJets sales team aware of opportunities with EJM Europe prospects and owners;
• Provide timely reports on a weekly and monthly basis regarding charter sales activities and results.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• University degree in Business, Marketing, Communications or similar area;
• Minimum 1-2 years sales experience in selling high value product;
• Excellent sales & negotiation skills;
• Ability to liaise at Board / Director level;
• Fluency in Business English (written and spoken);
• Proficiency in MS Office.