Title:  Sales Operations Associate (NJE)

Purpose of Position

Support the sales cycle from start to finish by managing the sales operation. 

Tasks and Responsibilities

• Acts as the internal knowledge expert for NetJets program information, lead capture, CRM database, and guides Sales Management in correctly identifying activity within the CRM system;
• Create and execute proposals for share, lease and card purchase and/ or trade based upon Owner, prospect need. Make recommendations based upon current availability, knowledge of cost structure and contractual terms using NetJets Contract management system to assess current inventory;
• Develop proposals, contracts, managing and maintaining the CRM database, and conducting other key administrative duties;
• Manage and execute contracts for the card product line;
• Execute and provide reporting to Sales and Marketing regarding lead handling and campaign responses providing insight into consumer responses and availability of consultants and executives regarding prospect follow-up;
• Maintain a solid understanding and up to date knowledge on NetJets products and services, business development initiatives and current NetJets event opportunities;
• Assist the sales team with incoming lead capture and enter potential clients into our CRM system. Responsible for assigning new leads to the relevant sales team;
• Research C-Level executives and High Net Worth Individuals with private aviation needs;
• Support the sales team with regards to segmenting, updating and managing key prospect information on the company’s CRM;
• Provide actionable information to the sales team (prospect biographies, company updates, contact details and decision-making process);
• Handle additional projects including but not limited to individual prospect mailings, prospect and event RSVP;
• Determine and coordinate best interaction with Owner Services, Finance and or IT departments when necessary to gain more detailed information;
• Engage in any other support and administrative activity required by the sales teams or sales leadership;
• Leading all office related administrative duties including dealing with incoming and outgoing mail, managing office supplies and equipment, liaising with the Procurement department on any facility maintenance requests and the management of meeting rooms;
• Assist the Procurement team in ensuring Health & Safety requirements are met ensuring minimum exposure for the business;
• Other duties can be performed subject to being within the same professional career, considered related or functionally linked;

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Minimum 1 year related work experience;
• Experience in CRM/database usage;
• Proficient in MS Office Suite;
• Fluency in Business English and German (written and spoken).