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Title:  Business Analyst, Senior (NJUS)

Company:  NetJets Services, Inc.
Area of Interest:  Information Technology

Columbus, OH, US, 43219

Req ID:  5639

Purpose of Position

This position is responsible for identifying, defining, planning, coordinating, and executing requirements of information systems of various sizes and complexities. Leads and/or assists with project scoping and business process reengineering under the general direction of an Application Manager.  Acts as a point of contact for the business into information technology, to improve communication and accessibility of the department.  Will mentor and coach junior employees. Required to review and provide feedback on specifications, requirements and process flows developed by junior employees. Expected to have significant applicable experience in process development and reengineering. Expected to troubleshoot existing system logic difficulties and documentation as necessary. Expected to lead acceptance testing sessions with the customer for assigned projects. Occasional travel (domestic or international) between operating companies may be  required.  Occasional work during non-standard hours may be required.
Standards: Expected to develop and maintain standards and processes applicable to the analysis and documentation required of the business analyst group. This would include contributing to development lifecycle process improvements as well as processes and documentation more specific to analysis activities.
Business Process Analysis: Identifies businesses strengths and weaknesses and suggests areas of improvement. Expected to understand and recommend modifications to business processes addressing complex business issues as the business and systems evolve.
Coaching: Will mentor and coach junior employees. Required to review and provide feedback on junior employees' specifications, requirements and process flows.  
Travel & Work Hours: Occasional travel (domestic or international) between operating companies may be required.  Occasional work during non-standard hours may be required.
Methodology / Solution Approach: Expected to operate within agile methodologies and evangelize SAFe methods and learnings across the BA profession.
Behaviors: Expected to conduct daily activities with the utmost professionalism: create a positive and collaborative work environment with every interaction. Demonstrate a growth mindset, a willingness to accept coaching and feedback and apply learnings going forward. 

Tasks and Responsibilities

  • Requirements analysis, documentation, and communication, for large and/or complex technology projects with local, remote, and/or offshore teams.  Leadership and development support for those projects, as needed.
  • Scoping and estimation, and/or business process reengineering, for large and/or complex new business project requests from any operating company / business unit.
  • Liaison between IT and assigned business units.
  • Mentoring and coaching other Business Analysts.
  • Helping define and improve Business Analyst processes.


Bachelor's in Business Administration or Information Technology

Years of Experience

6-8 years of experience

Core Competencies

Strives for Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

  • Requires experience with standard software development project management processes (SDLC, waterfall, RUP, agile, etc.).
  • Requires experience with standard analysis and documentation techniques (use cases, business rules, process diagrams, etc.).  
  • Requires strong ability to balance competing needs and priorities, and to stay focused on the priorities of the overall NetJets business.   
  • Requires excellent verbal and written communication skills, people skills, presentation skills, and facilitation skills.
  • Requires ability to navigate complex organizational structures. 
  • Requires the ability to assess and prioritize the customers’ needs and root problems. 
  • Requires ability to facilitate meetings between analysts and individuals from within the business. 
  • Requires ability to closely manage others’ expectations, inside and outside of IT.  
  • Requires ability and willingness to mentor and coach more junior employees.    
  • In addition: Ability to gain both a broad and a deep understanding of business operations, processes, problems, and needs, to the level necessary to recommend process improvements in addition to technology solutions.  Experience in use case analysis and modeling, and other industry best practices, especially on large/complex projects with large teams.  Experience working with distributed operations and companies, on multiple continents. Experience with project proposal scoping, estimation, and cost/benefit analysis.  Lightweight project management experience and/or ability.     

Nearest Major Market: Columbus

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