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Title:  Owner Services Representative, Account Manager (NJUS)

Company:  NetJets Aviation, Inc.
Area of Interest:  Owner Services
Location: 

Columbus, OH, US, 43219

Req ID:  3682

Purpose of Position

This Account Manager is responsible for managing and overseeing the successful completion of each Owner trip and ongoing Owner care with the goal of developing and nurturing exceptional Owner relationships.  This role utilizes acquired knowledge of each Owner to personalize the service and to anticipate, meet, and exceeds Owner needs.  Further, this role is also proactive in recognizing, and resolving Owner issues and problems, and provide Owners with timely, accurate, and appropriate communication at all times.  The Account Manager is expected to adhere to and promote NetJets' Six Operating Principles: Safety, Integrity, Owner Value, Operational Excellence, Employee Value and Shareholder Value.

Tasks and Responsibilities

  • Trip Management: Utilize NetJets resources, personal experience, and knowledge of the Owner to plan and execute error-free Owner Itineraries.  Research Owner requests and identify appropriate options to meet their needs.  This includes preparing the itinerary to include documentation for all new reservations, confirming both arrival and departure reservations with the Owner, verifying catering requirements, ground requirements and ensuring all special requirements are correct.
  • Owner Relationships: Gather and apply knowledge of individual Owner needs and goals during the trip planning process.  Anticipate and resolve issues that may impact the Owner.  Serve as a single NetJets point of contact for the Owner.  Always provide timely, accurate, and complete communication with a focus on creating unique, memorable, and personal travel experiences.  
  • Internal Partnering: Working with various stakeholders in their specific areas of expertise to create a seamless travel experience for each Owner.
  • Information Analysis and Problem Solving: Understand and explain basic contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other potential impacts to the Owner experience.  Being a personal aviation advisor to each Owner.  Provide not only options, but guidance and recommendations.  Use your knowledge, experience, and resources to ensure the Owner's travel goals are met. 

Education

Bachelor's in Aviation or Business Administration

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Adaptability
Collaboration
Curiosity
Service-Oriented
Strives for Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

  • Ability to partner and manage both internal and external relationships in a professional and service-oriented manner.
  • Proven ability to work effectively in a team environment.
  • Strong verbal and written communication skills with the ability to clearly and effectively communicate to all levels of employees and management as well as with Owners and vendors.
  • Detail oriented with a proven ability to prioritize multiple objectives in a dynamic environment with constantly shifting priorities.
  • Proven ability to independently recognize and address potential issues and offer ideas for areas of improvement.
  • Proficient PC skills including MS Office applications, various Aviation Software and the ability to learn and utilize other software programs in an ever changing technological environment.
  • Demonstrate a high level of competence, caring and compassion when managing NetJets' Owners.
  • Ability to deliver unparallel customer service, personalized to high end clientele.
  • Ability to learn and embrace the private aviation industry, building a knowledge base and understand aviation regulations.
  • Passion to find what is most important to the Owner and consistently deliver the desired outcome or provide solutions to exceed expectations.


Nearest Major Market: Columbus

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