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Title:  ServiceNow Developer, Senior

Company:  NetJets Services, Inc.
Area of Interest:  Information Technology
Location: 

Columbus, OH, US, 43219

Req ID:  2507

Purpose of Position


The ServiceNow Developer works on a team (usually) or alone (occasionally) designing, developing, testing, debugging, and supporting new software or enhancements to existing software in support of a very complex business model. Role includes meeting with customers to understand their business processes and needs with the objective of determining solutions to support the business. This will sometimes require filling multiple roles to turn the customer's needs into actual solutions. Takes initiative, owns issues from start to finish, proactive communicator. Daily activities include typical software development activities (designing, developing, testing, debugging, supporting), but also design and architecture activities as needed.

 

10%: Software analysis and design activities for new software or enhancements to existing software to include providing high level estimates based on limited information in support of the project governance process.
35%: Software development activities for new software or enhancements to existing software.
25%: Support of newly deployed and existing software.
10%: Interaction/communication with business users regarding requirements, design reviews, prototype presentations, etc.
20%: Administration activities in support of the ServiceNow instances
 

Tasks and Responsibilities

  • Software analysis and design activities for new software or enhancements to existing software to include providing high level estimates based on limited information in support of the project governance process.
  • Software development activities for new software or enhancements to existing software.
  • Support of new and existing software.
  • Interaction/communication with business users regarding requirements, design reviews, prototype presentations, etc. This position may or may not manage employees based on location of incumbent.

Education

Bachelor's in Computer Science or Information Technology

Certifications and Licenses

Years of Experience

8-10 years of experience

Core Competencies

Adaptability
Collaboration
Curiosity
Service-Oriented
Strives for Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Technical:

  • ServiceNow CSA (Certified System Admin)-required, CAD (Certified App Developer)-preferred; ITIL v3/v4 Foundation or higher-preferred
  • Two to five years hands-on experience in ServiceNow administration platform including ITSM and ITBM modules and Service Portal.
  • Two to four years hands-on experience building and supporting ServiceNow applications.
  • Experience in JavaScript and AngularJS development especially as it relates to ServiceNow
  • Experience Integrating ServiceNow with other systems (REST API / Integration Hub).
  • Understanding of and experience with multiple phases of software development lifecycles/methodologies.

 

Analytical\Business:

  • Demonstrated ability to learn and quickly comprehend new concepts.
  • Demonstrated strong judgment and decision-making ability.
  • Passion and ability in providing excellent customer service.
  • Demonstrated strong logical and technical troubleshooting and problem-solving skills.
  • Excellent skills and considerable experience with analyzing requirements and developing application designs.
  • Ability to develop accurate estimates and assist other team members with the estimation process. 
  • Experience in interfacing with business users.

 

Miscellaneous:

  • Excellent communication skills, both verbal and written.
  • Exhibit high degree of self-management.
  • Availability to participate in an on-call support rotation of a 7x24x365 environment.
  • Familiarity with software usability concepts.
  • Experience with mobile technologies.
  • Experience developing web services.
     


Nearest Major Market: Columbus

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