Title:  Supervisor, Aircraft Refurbishment (NJUS)

Purpose of Position

The Supervisor, Aircraft Refurbishment is responsible for the aesthetic appearance of the NetJets US-based fleet while balancing aircraft out-of-service times that achieve company goals.  This position will setup the tasks for required refurbishment items so the fleet’s appearance rating is maintained and its scheduled refurbishment program is accomplished on-time and within budget.  

Tasks and Responsibilities

• Delivers fleet appearance goals by determining tasks required and creating refurbishment work packages.
• Subject matter expert for aircraft paint & interiors.  Use resources and experience to proactively mitigate MEL’s and potential owner impacting interior issues that may effect on-time performance or likelihood to recommend.  
• Responsible for identifying, submitting and resolving warranty claims.  Proactively and effectively communicates with cross functional business teams to ensure warranty items are captured and NetJets business partners are held accountable for executing against established SLA’s.  
• Devises and executes a bench strength plan for the refurbishment team in conjunction with the Director, AC Refurbishment and Appearance Standards.  
• Mentors the refurbishment coordinator(s) on the five senses of NetJets brand while developing core soft skills applicable to driving success for the individual and the organization.
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Independent leader with interpersonal, oral and written communication skills
• Strong commitment to safety and quality
• Strong ability to influence and manage fast paced, day-to-day operations (multi-tasker)
• Ability to motivate others and consistently meet operational goals
• Demonstrates effective problem solving and conflict resolution skills
• Ability to drive cross functional relationships both internally and externally
• Project management experience in a supply chain arena
• Financial acumen within the aviation industry or a diverse supply chain portfolio
• AC paint & interior maintenance management/refurbishment experience
• Ability to travel domestically & internationally as required