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Title:  Team Manager, Midnight Team (NJUS)

Company:  NetJets Services, Inc.
Area of Interest:  Owner Services
Location: 

Columbus, OH, US, 43219

Req ID:  5822

Purpose of Position

The purpose of this position is to provide leadership and support for the Midnight Team of Account Managers. Support will include include, but not be limited to team scheduling, team development, Owner escalations, and flow continuity from next-day and current-day operations to the Midnight Team and from the Midnight Team to the Current Day Team. Collaborate with internal business partners, such as Strategic Operations to help mitigate impacts on the schedule.

Tasks and Responsibilities

  • Regular scheduled check-ins with team members to provide feedback and opportunities for improvement and development.
  • Create a schedule that provides necessary coverage for the operation considering peak business days (elevated demand), holidays, events, PTO, and training.
  • Provide a managerial voice/discretion in the overnight shift for Owners and internal business partners in matters of escalation.
  • Conduct regular scheduled meetings to educate, inform, gauge support needs, and deliver company information or training.
  • Manage team metrics.

Education

Associate's in Communications or Hospitality

Certifications and Licenses

Years of Experience

4-6 years of experience

Core Competencies

Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

  • Excellent verbal and written communication skills
  • Sound foundation in teamwork approach
  • Interpersonal skills essential
  • PC skills including MS Office Suite (Word, EXCEL, PowerPoint), Outlook and Internet
  • Ability to work a flexible schedule
  • Occasional travel may be required
  • Aviation experience preferred
  • Proficiency in metrics and metric tools
  • Proficiency in creating and delivering presentations


Nearest Major Market: Columbus

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