Title:  Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

Purpose of Position

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission ready aircraft at their Service Hub, including oversight of maintenance planning, execution and return to service at Service Hub locations.  This will be accomplished through the various Internal Team Members and External Vendors who comprise the Service Hub onsite team. The Site Manager, Service Hub Operations & Aircraft Maintenance will develop close partnerships with NetJets Return to Service Specialists, Service Hub Supply Chain Coordinators, and Service Representatives.

Tasks and Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws & regulations.  The Site Manager will partner & influence the MRO supply chain's achievement of SLAs and performance goals for unscheduled & line maintenance, interior repair/restoration and cabin cleanliness & stocking.  The performance and execution of all aspects of aircraft management within the Service Hub, including safety, and performance goals at the Service Hub is the responsibility of the Site Manager.  The Site Manager will oversee unscheduled & line maintenance.  This will be accomplished through management of staff & suppliers at the Service Hub.  When performing airworthiness/maintenance related functions, the Site Manager is under the supervision and control of the NJA Director of Maintenance.
• Manages Service Hub Vendors and provides leadership that models the 20/20 Flight Plan and helps develop staff and vendors for improved performance within their role.  Maintaining a local presence and accessibility for team members on all shifts is important to the success of this role.
• Monitors and analyzes performance metrics and other data daily to ensure business goals and supplier SLAs are being met; in areas of underperformance, adjusts plan, communicates changes and follows through with all levels in the organization.  Uses innovation to deliver improvements in safety, service and financial targets as defined in NetJets' 20/20 Flight Plan or then current goals and objectives of the organization.  Ensures significant business relationships with our suppliers are being maintained at the local level, working in conjunction with other NetJets' functions (e.g. Procurement).  Focuses on delivering improvements among all suppliers in the areas of safety, quality, cost, and on-time performance.
• Ensures the Operation is kept informed and partners with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training as well as Operations Scheduling.
• Other duties as assigned
   
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Focused on aircraft safety, quality and reliability; well versed in the regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation)
• In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft
• Adept at building strong, professional relationships to meet goals & objectives
• Adept at developing a climate that fosters teamwork, personal growth and open communication 
• Critical thinker with demonstrated ability to develop & execute strategies that achieve company goals & supplier SLAs
• Business acumen with understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director 
• Maintains quality service by establishing and enforcing organization standards
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees
• Develops and utilizes positive relationships with FBO’s, vendors, airport operations and aviation neighbors to execute the mission and enhance the NetJets Brand
• Strengthens the NetJets Brand by collaborating with maintenance providers both in and out of our network, customers, regulatory officials and employees; enforcing ethical business practices
• Understands that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless Owner and flight crew experience each morning
• Has an entrepreneurial spirit to develop their Service Hub as if they were the proprietor 
• Ability to travel on an "as necessary" basis to assist other Regional Service Hub Sites occasionally, attend training events and visiting other local airport and providers
• NetJets operates 24/7/365 and all employees are expected to work the shift necessary to accomplish our mission