Title:  Flight Center Knowledge Management Specialist (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Flight Center Knowledge Management, Specialist, who reports to the Manager, Flight Center Resource Management is responsible for the creation and maintenance of end-user support programs.  This role will also be responsible for developing content within these applications. Additionally, this role will assist in the business process and procedure documentation and organization to execute against the supported businesses roadmap. 

Tasks and Responsibilities

• Administers knowledge management products such as Comply 365, Microsoft SharePoint, Microsoft Teams, and other training support tools leveraged by the supported business groups.
• Communicate new business process or change in business process across multiple business functions. 
• Responsible for supporting Flight Center teams in managing content, customizing site collections, and designing within Articulate 360, Microsoft SharePoint, and Microsoft Teams.
• Builds and maintains digital training content to support the Flight Center team’s training and onboarding.
• Serves as the subject matter expert and resource for Flight Center Teams in terms of SharePoint, Microsoft Teams, Comply 365, and In-app Guidance Tools.
• Provides support and initial end-user training for users of the following systems: Microsoft SharePoint and Microsoft Teams.
• Responsible for working with key stakeholders across supported groups to implement and update current and future business processes, programs, and products.
• Establish and maintain content record retention timelines.
• Note: It is not possible to list all required job duties on this form.  There may be other important duties assigned, depending on the position.  For a full list of essential job functions, please refer to the essential functions worksheet for that position

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Demonstrates executive presence and ability to influence at the senior levels of the organization

• An understanding of cross-functional interdependencies in achieving company strategy

• Expert-level product and program knowledge and understanding

• Strong interpersonal and customer service skills

• Excellent presentation, written, and verbal communication skills

• Experience with Microsoft SharePoint, Avaya, Comply 365, Microsoft Teams, and Articulate 360

• Proven organizational skills 

• Strong ability to express curiosity and outside-of-the-box thinker

• High level of proficiency as it relates to product and process documentation

• A continuous learning mindset

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support