Title:  Flight Mission Delivery Specialist (NJUS)

Purpose of Position

The Flight Mission Delivery Specialist works throughout the booking lifecycle to identify and mitigate potential service challenges to Owner flight requests, recommending options that are customized to the Owners’ preferences and appropriate to the context of the flight.  The Flight Mission Delivery Specialist collaborates with other NetJets teams to mitigate risks to service so that the day-of execution of the flight appears effortless in the eyes of the Owner.  

Tasks and Responsibilities

• Effectively communicate options with Owners or Owner Services to support the best possible flight experience and are customized to the Owner and the context of flight.  Communication must be delivered in a manner that is appropriate to the audience, and that supports exceptional service and an effortless experience for the Owner.  The Mission Delivery Specialist may communicate directly with the Owner, as dictated by the situation.
• Carry out comprehensive quality and service reviews of flight reservations and then take ownership of mitigation options.  Evaluate any factors that may keep the flight from meeting or exceeding the service expectations of the Owner.  Examples include: verifying FBO hours of operation and requesting after-hours services, clarifying fuel capabilities and locations of private hangars and updating IJet2 info accordingly, identifying airports where advanced notification is required to operate.   Follow through and involve other NetJets teams as appropriate before transitioning responsibility to NetJets’ day-of execution teams.  Find options to mitigate potential issues without impacting the owner.  
• Act as the central point of contact for service-related questions that arise at time of booking with subsequent follow-up, consulting with Senior Mission Delivery Specialists and subject matter experts as necessary.  Responsible for effective collaboration with Schedule Planning, Owner Services, International Trip Planning, Flight Operations, Flight Dispatch, Operational Intelligence and Analysis, Meteorology, and teams from NetJets Europe and Executive Jet Management.  
• Other duties as assigned
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Minimum 2 years NetJets experience
• Experience working in a service-oriented organization, preferably in Aviation
• Solid understanding of general aviation operations preferred
• General understanding of aviation weather
• General understanding of operational capabilities and limitations of NetJets aircraft types
• General understanding of FAA crew duty and rest requirements (NetJets knowledge preferred)
• General understanding of International flight logistics and requirements
• Basic knowledge and experience with NetJets’ Flight Center roles, responsibilities, and systems 
• Excellent written and verbal communication skills with ability to customize delivery to multiple levels of audience 
• Possesses good judgment and strong collaborative skills
• Excellent at problem solving, anticipating potential issues, and dealing with ambiguity
• Ability to work a flexible schedule