Title:  Logistics Support Coordinator (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Logistics Support Coordinator will help provide service to the Owner catering, crew member catering, and supplier spaces. The role will also include other back office functions.

Tasks and Responsibilities

• Oversee the day-to-day operations and logistics of the crew food program. 
• Responsible for communicating crew food orders with primary and secondary catering suppliers, communicating statuses of orders with crewmembers, and updating crew food orders dependent on schedule needs and changes.
• Oversee the day-to-day operations and logistics of the Owner catering program. 
• Responsible for communicating Owner catering orders with primary and secondary catering suppliers, communicating statuses, substitutions, or questions on orders with internal teams, and ensuring focus on an elevated inflight experience.
• Utilize reporting and dashboards to improve and make each travel experience special and personalized for onboard dining.
• Acts as the single point of contact to our logistics suppliers for tactical, day-of questions and issues.
• Leverages their knowledge for in-flight catering and ground transportation. Acts as the primary resource to internal and external teams for questions, feedback, and problem-solving.
• Manages supplier follow ups stemming from crew food feedback.
• Closely engage with the Global Travel & Logistics Program Managers to ensure supplier information is correct and updated.
• Understands the use of outside suppliers and resources to ensure both crews and Owners receive catering. 
   

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Previous experience in a fast paced, dynamic work environment and the ability to multi-task are crucial to this position 
• Previous experience in hospitality, restaurants, aviation, customer service, or logistic/supply chain functions
• Ability to communicate in a professional manner in fast-paced environments  
• Ability to manage and make decisions with multiple competing variables and priorities
• Sound judgment and problem-solving skills
• Strong customer service and team focus
• Ability to work nights, weekends, and holidays
• Working knowledge of MS office   
• Must cultivate a collaborative environment, building team rapport and partnerships by modeling respect, helpfulness, commitment, enthusiasm, and integrity  
• Maintain professional demeanor in person, via email and via phone  
• Ability to manage and adapt to frequent changes, with multiple competing variables and priorities  
   

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support