Title:  Service Resolution Specialist, Senior (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Service Resolution Specialist’s role is to provide service facts and insights and encourage continuous improvement to provide exceptional experiences to our Owners. Using data from IJet Case Management system, the SRS finds trends in common cases and works with internal partners to find solutions to those service deviations. 

Tasks and Responsibilities

1.    Building Relationships to gain insights and anticipate the needs of our company leadership
2.    Provide insights and trends to our internal partners to understand what cases impact Owners most using Excel and Tableau
3.    Collaborate with internal partners using the insights and trends to prioritize projects and solve common cases that impact the Owner
4.    Monitor those projects implemented to ensure it is the right solution and that cases and that impacts to Owners are reducing
5.    Encourage internal partners to continue using the new technology or process if it is a viable solution

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

-    Microsoft Office and PowerPoint
-    Business Objects
-    Project Management experience

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support