Title:  Solutions Manager, Lead (NJUS)

Purpose of Position

The Solutions Manager, Lead is a critical and specialized role within the Crew Planning and Training business units. A majority of these projects support flight crew schedules, bidding, aircraft training, and IT to lean on critical thinking and execution for business processes and technology changes and enhancements. Promotes influence with the business and technology, providing insight into business process change and seeking to understand business features and capabilities with technology to support implementations for delivery. Leads and coordinates communication, training, and status for business partners to ensure business readiness.  

Tasks and Responsibilities

• Accountable for the business coordination and execution associated with business process and technology changes.
• Owns documentation of business feature requirements and communicates those needs to delivery stakeholders in the organization, including impacted businesses and technology.
• Manages across the business to understand business needs, and translate those into digestible information for the technology organization
• Creates and builds partnerships with technology to create an execution roadmap about specific business needs and capabilities.     Leverages the agile framework to build delivery timelines that align to business changes.
• Leverages business knowledge to influence business process changes and recommendations.
• Leads and demonstrates a strong discipline for documentation and holds others accountable for delivery.
• Leverages financial and KPI goals to drive changes and implementations that provide business benefit.
• May be part of a broader team and leads others to ensure a comprehensive roadmap and plan for the business unit
• Executes against a business roadmap that leverages key partners across the organization, like HR and Technology.
• Drives organizational change management activities to ensure the success of change implementation including process documentation, testing and training.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Specialized depth and/or breadth of expertise and proven record of agile and program management delivery
• Uses sophisticated and analytical thought to exercise judgement and identify innovation solutions to solve, execute and drive task completion in a complex environment.
• Strong ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders for multi-faceted roadmaps.  Interprets internal/external business challenges and recommends best practices to improve processes and services.
• Communicates difficult concepts and influences others to adopt different points of view utilizing strong interpersonal skills to help negotiate delivery and implement changes within the business unit and other impacted teams
• Proven record of executing against financial targets, KPIs, and goals that are leveraged for strategic decision making.
• Exceptional communication and facilitation skills to elicit business and technology delivery needs that impact multiple business areas
• Possess strong knowledge of business analysis and product management concepts with a strong understanding of how to manage effective organizational change
• Excellent grasp of business strategy and ability to use that knowledge to make rapid tactical and strategic decisions.
• Leads more complex work.