Title:  Supervisor, Billing-NJUS (NJUS)

Purpose of Position

The Supervisor, Billing-NJUS is responsible for employees, functions, and activities associated with the business unit for their assigned region to ensure the accurate and timely compilation of customer  activity related to contracts and/or invoices. Responsible to increase effectiveness and efficiency across departments through improvements to each faction by coordinating and communicating with supporting managers.  Acts as a mentor/coach to team members and provides recommendations for possible process and control enhancements to increase the quality and accuracy of the development and documentation of invoice processes that will provide the most efficient and accurate billing and operations for our Owners and to ensure that the Company is maximizing margins and cost savings.  Contributes to the development and/or enhancement of new and existing products assisting in driving operational excellence initiative improvements. Assists management in the development and implementation of  department policies, processes, and strategic initiatives.  Be a personal invoicing advisor to each Owner. Gather and apply knowledge of the individual Owner needs before and after the invoicing process by anticipating and resolving escalated issues that may impact the Owner. Serve as a single NetJets point of contact for the Owner as it relates to invoicing.   Represents the department as needed in meetings and Owner on-site visits.  Act as NetJets program specialists by providing assistance, consulting and training on new and existing products to non-billing teams i.e., A/R, Sales, Contracts and Owner Services.  Advises internal/external customers regarding account activities. Responsible for providing excellent customer service to both internal and external customers and maintaining excellent working relationships with Owners and other departments  and companies within the NJ organization.  Understand and explain in-depth contractual, basic Federal Aviation regulations, federal excise tax regulations and other potential impacts to the Owner experience. 

Tasks and Responsibilities

• The Supervisor, Billing oversees the activities associated with their business unit for assigned region. Assures the accurate and timely pre- or post-flight Owner experience by overseeing the successful completion of  Owner contract data and/or invoicing including effective delivery of information in accordance with contractual agreements, billing cycle periods, and business requirements.  Performs quality audits to validate data and identify coaching and training opportunities. Responsible for ensuring processes comply with regulatory requirements (i.e. FAA, IRS, Sarbanes Oxley, etc.).
• Establishes direct customer relationships with internal and external customers. Provides problem resolution; responsible for resolving escalated owner account disputes. Proactively reviews and seeks opportunities to improve department processes. Provides feedback and recommendations to Contracts and Sales regarding contractual agreements to maximize efficiencies. Assists in the creation of education pieces to Owners and Sales regarding hours, programs and policies.
• Is the subject expert to provide oversight for invoice and/or contract data process.  Interacts with and maintains comprehensive knowledge and relationship with other departments including, but not limited to,  Contracts, A/R, Accounting, Sales, IT and Owner Service to improve cross-functional processes by utilizing their knowledge and experience to provide superior service to our customers (internal and external) as well to share this knowledge and experience with associates in a mentoring fashion.  
• Contributes to the development and implementation of new products and changes to the billing and contract systems. Monitors the operation of the systems to ensure effective delivery of information and implementation of design changes. Assists in the planning and execution of  strategic department initiatives to ensure integration of current and future technologies. Participates in special projects; may be responsible for leading project teams in support of department initiatives. Performs other duties as assigned.
• Responsible for managing employees including: performance management,  administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions. 

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Typically four to six years business experience.
  Understanding of invoicing processes and owner accounts contractual language. 
• Knowledge of billing systems requirements. 
  Understanding of regulatory (i.e. FAA, IRS, Sarbanes Oxley, etc.) requirements and implications as they relate to the formulation of company and/or department policies and procedures.
• Strong knowledge of flight operations.
• Strong verbal and written communication skills for internal/external contacts of all levels. 
• Ability to analyze, discover and solve invoice/contract problems 
• Strong attention to detail and organizational skills with the ability to manage and prioritize multiple tasks. 
• Ability to apply accounting principles, concepts, and practices. 
• Ability to manage and develop direct reports. 
• Proven project management skills. 
• Ability to operate a personal computer and business software including intermediate Excel skills.
• Normal work office environment. Standard work hours (i.e. 8:00 a.m. - 5:00 p.m.). May be required to adjust work hours as needed.