Title:  Workforce Optimization Analyst (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Workforce Optimization Analyst, who reports to the Manager, Flight Center Resource Management is responsible for the development, management, and administration of the Flight Center Employee schedule.  The role will focus on ensuring staffing levels match that of workload needs and will manage the day-to-day employee schedule adherence.  

Tasks and Responsibilities

• Facilitate Flight Center employee schedule bids and assignments
• Daily monitoring of workload volumes
• Facilitate weekly departmental staffing meetings/reports
• Produce real-time workload reports that include but are not limited to ASA reports, hold time, and employee login reports
• Manage Flight Center employee work-from-home staffing slots
• Administer staffing reallocation based on needs
• Execute employee PTO approvals that include the management of departmental PTO processes, calendars, etc.
• Manage ad-hoc schedule requests to maintain staffing needs. These requests include team meetings, team outings, training events, etc.
• Collaborate with departmental leaders on employee timecard updates
• Note: It is not possible to list all required job duties on this form.  There may be other important duties assigned, depending on the position.  For a full list of essential job functions, please refer to the essential functions worksheet for that position

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Experience with Avaya CMS supervisor or similar application
• Mid-level understanding of Excel 
• Basic understanding of workforce optimization software
• Strong problem solving skills
• Demonstrative executive presence and ability to influence at the senior levels of the organization
• Ability to improve others performance through education, mentoring, and coaching
• Strong interpersonal and customer service skills
• Excellent presentation, written, and verbal communication skills
• Demonstrates expertise in being able to present technical data to a non-technical audience
• High level of proficiency as it relates to product and process documentation
• A continuous learning mindset
   

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support